FAQ
Many common foods sold have a very low calcium content. Because of this, thousands of inverts in the hobby are calcium deficient. They suffer from stunted growth, eroded shells, have trouble molting, dont want to breed, and the list goes on.
KatsAquatics calcium not only provides your inverts with the calcium they're begging for, but will many other essential micro and macro nutrients.
Our calcium supplements ensure that your crustaceans receive all the nutrition they both require, and desire. KatsAquatics will hellp them look and feel beautiful, as well reach their potential in breeding.
All domestic orders (US states and territories) are shipped out within two business days, and take about 5-7 days to arrive at your doorstep when selecting standards shipping.
Expedited Shipping can be selected for a faster shipping method.
International orders are also shipped our within two business days, though may take up to two weeks to arrive due to customs.
Free returns on non-living items for 30 days, guaranteed. You love it, or your money back!
All live items including fish, snails, and plants have a D.O.A policy which is available in the "Live Animal Shipping" Section of the FAQ.
We do not accept returns for healthy fish or lizards - this would be far too stressful for the animals. If you can no longer provide a home for your fish, please contact a local fish store. If you can no longer provide a home for your lizards, contact us and we will figure out a solution together.
NEVER release your animals into the wild!
Float the Bag:
Gently float the sealed bag containing your new fish in the acclimation container. This will allow the temperature inside the bag to gradually equalize with the water in the container
Never Add Bag Water to Your Tank:
It's crucial not to introduce water from the shipping bag into your aquarium. This water is likely high in ammonia and nitrates after travel and we don't want that in your tank.
Drip Acclimation (Optional):
For sensitive species or in cases of significant water parameter differences, you can perform drip acclimation.
Attach a small length of airline tubing to an air control valve and secure the tubing in a knot, creating a slow drip. Place one end of the tubing in your aquarium and the other end into the acclimation container.
Adjust the valve to control the rate of water flow from your tank into the container. This allows for a gradual introduction of your tank's water into the acclimation container.
Observe for 15-30 Minutes:
Allow the fish to acclimate to the temperature and water conditions for about 15-30 minutes. This time may vary depending on the sensitivity of the fish species.
Net or Transfer Fish:
Carefully net the fish from the acclimation container or gently pour them into a net over a clean bucket to avoid introducing any bag water into your tank.
Slowly introduce the fish into your aquarium.
Discard Acclimation Water:
Dispose of the water in the acclimation container responsibly, away from your tank.
Monitor the Fish:
Keep an eye on your newly introduced fish for the next few hours to ensure they are adjusting well to their new environment.
By following these acclimation instructions, you can help minimize stress and ensure the successful transition of your new fish to their new home. If you have any questions or concerns, please don't hesitate to contact us at contact@KatsAquaticsShop.com. Enjoy your new aquatic friends!
Our warehouse is located at 14 53rd st, Brooklyn NY, 11232.
Come by and visit! Please note that appointments are necessary to visit the warehouse. Contact us at contact@KatsAquaticsShop.com or 347-322-4766 to schedule your visit today. See you soon!